Technical client support is a crucial part of our process. Making sure the customers are heard is important to keep them loyal. Seeing the high demand for people handling clients complains and concerns, our partner decided to branch out with our collaboration and start a new team that specializes in client support, a team divided into two levels: a level that deals with clients directly, receiving their calls and creating tickets based on the complaints, and another that works on solving these tickets. Our team received intensive training by our partners through multiple visits over the time of their work here.
Our support team is still relatively small, but we are working towards making it bigger and able to provide an around the clock support.